Globe's Reply To My Query

Globe's Reply To My Query

Dear Mr. Tamayo,

We apologize for the inconvenience this incident may have caused you.As of the moment, we do not have any information regarding the exact number to SMS to be sent when subscribed to unlimited text promo.Please be advised to monitor the number of SMS sent to avoid to exceed in the limit.NTC rules that promos are subjected to Globe’s Fair Use Policy. Globe Telecom reserves the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allows us to fully optimize network capacity and maintain quality of its services for subscribers.For more details, please refer to NTC website http://www.ntc.gov.ph/.

Your feedback is greatly appreciated as this will help us in determining how we can improve our service handling so we can meet and exceed expectations of our valued subscribers.

Should you need further assistance, you may reach us through any of the following channels:

Web:talk@globe.com.ph
Chat Assist
Add Globe Telecom on Facebook
Follow @talk2Globe on Twitter

Or through our hotline 211 (toll-free via any Globe mobile) or (02) 730-1000 (toll-free via any Globe Landline).

Thank you and we look forward to serving you again in the future.
Sincerely,

Ava Halcon
Globe Customer Service