Globe's Reply To My Query
Dear Mr. Tamayo,
We apologize for the inconvenience this incident may have caused you.As of the moment, we do not have any information regarding the exact number to SMS to be sent when subscribed to unlimited text promo.Please be advised to monitor the number of SMS sent to avoid to exceed in the limit.NTC rules that promos are subjected to Globe’s Fair Use Policy. Globe Telecom reserves the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allows us to fully optimize network capacity and maintain quality of its services for subscribers.For more details, please refer to NTC website http://www.ntc.gov.ph/.
Your feedback is greatly appreciated as this will help us in determining how we can improve our service handling so we can meet and exceed expectations of our valued subscribers.
Should you need further assistance, you may reach us through any of the following channels:
Web:talk@globe.com.ph
Chat Assist
Add Globe Telecom on Facebook
Follow @talk2Globe on Twitter
Or through our hotline 211 (toll-free via any Globe mobile) or (02) 730-1000 (toll-free via any Globe Landline).
Thank you and we look forward to serving you again in the future.
Sincerely,
Ava Halcon
Globe Customer Service
Tuesday, October 26, 2010
Sunday, October 24, 2010
Unlimited Limited Text Messaging
Unlimited Limited Texting
I recently inquired from Globe Center Cubao why my TM Sim Card (09051331617) could not register with its ASTIGTXT10 Unli texts to TM/Globe. I was told that I exceeded the number of messages I sent during the onset of typhoon “Juan”. Worse, accordingly, I have to wait for one month before I could avail and enjoy again this unlimited text promo. There is no denying I sent scores of text messages to my fellow Aparrianos about the status of the typhoon based on the website information of PAG-ASA.
Aparri had no electric current on that day and practically Aparrianos could not access the internet to source typhoon reports. Many of my townmates, especially my family, were hungering after updates about “Juan.” During the onslaught of typhoon “Juan”, many of my fellow Aparrianos stormed me with their text messages asking information about it. During my stint as a municipal councilor of Aparri, it has been my habit to send text messages to our constituents about public announcements, electric interruptions and conditions of typhoons. It was part of my advocacy as a public servant. I continue to do so even while I am here in Marikina City.
I pose the following queries: Why is Globe advertising an unlimited text promo when there is a limit to the number of texting messages to be sent? How many messages are allowed to be sent in this unlimited text promo so as not to be branded as “abusive” text user?
I bought a new TM Sim card and is now registered with ASTIGTXT 10 unlimited text. However, I am now cautious of my sending of text messages because I understand that it is limited after all.
I recently inquired from Globe Center Cubao why my TM Sim Card (09051331617) could not register with its ASTIGTXT10 Unli texts to TM/Globe. I was told that I exceeded the number of messages I sent during the onset of typhoon “Juan”. Worse, accordingly, I have to wait for one month before I could avail and enjoy again this unlimited text promo. There is no denying I sent scores of text messages to my fellow Aparrianos about the status of the typhoon based on the website information of PAG-ASA.
Aparri had no electric current on that day and practically Aparrianos could not access the internet to source typhoon reports. Many of my townmates, especially my family, were hungering after updates about “Juan.” During the onslaught of typhoon “Juan”, many of my fellow Aparrianos stormed me with their text messages asking information about it. During my stint as a municipal councilor of Aparri, it has been my habit to send text messages to our constituents about public announcements, electric interruptions and conditions of typhoons. It was part of my advocacy as a public servant. I continue to do so even while I am here in Marikina City.
I pose the following queries: Why is Globe advertising an unlimited text promo when there is a limit to the number of texting messages to be sent? How many messages are allowed to be sent in this unlimited text promo so as not to be branded as “abusive” text user?
I bought a new TM Sim card and is now registered with ASTIGTXT 10 unlimited text. However, I am now cautious of my sending of text messages because I understand that it is limited after all.
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